For a large majority of people, working in a coffee shop is their first job but can actually be a very tiring endeavour. Despite being relatively mentally unchallenging, the repetition and often monotonous nature can make this an extremely difficult job, even though others believe the job is straightforward.

Previously, I worked in a brand new chain of coffee shops for 9 months, before I took another job that was better catered for me. Working there, I had managed to learn the best ways of making coffee and how to cope and deal with rude customers, as well as the most effective methods of cleaning the shop down and optimising work time.

At the end of the day, the job really that bad – the pay might be quite poor, but the work is usually quite fun and if you like meeting a number of customers, can be a varied day. These are my best ways to make your experience working in a coffee shop as good as possible.

Preparing for the day: Even though this might seem obvious, it is often the most overlooked by staff. Before opening, you should make sure that all food is cooked, cakes have been cut, fridges are well stocked and milk is fully topped up. Ensure that every detail has been checked – the amount of coffee beans, the levels of hot chocolate and that whipping cream canisters are filled. In an average day you are going to go through at least one of these, so it pays to have spare or extra to immediate access, rather than having to leave your position to go and get more.

You are still a human being: Remember to stay personal with customers and keep a smile on your face; also ensuring that they have the exact order they have asked for. Small touches, such as keeping conversation whilst making coffee can help to persuade the customer to visit again; however, if they are being difficult, stay polite and re-assure them that you will sort any problems they have out – a clever and harsh riposte is not an ideal solution.

Organise the till and behind the bar: Put all coins and notes in their correct containers in the tray and place notes face up. This will make cashing up a whole lot easier and speed up closing down. Tidying the stuff that is kept behind the bar, such as cups, saucers and any cutlery, will significantly help to speed up the process of serving customers and essentially help to keep control.

Assign staff roles: Some staff members will have particular preferences and strengths, however it can be a significant benefit to give each individual a specific role. My previous work was in a two-floored coffee shop underneath a Liverpool serviced office and it was really helpful to know your personal role as well as the others. Doing this means that I could spend more time on my role and maximise the workload.

Working in a coffee shop can be an exciting and fun job to work in and can help to guide you on your path towards new jobs, particularly within the customer service industry. Whilst it might not be the most glamorous job ever, it is most definitely an important and integral vocation to pursue.